Why doesn't your air water syringe tip leak water into its air channels like Sani-Tip® or other proprietary air water syringe tips?

The main reason is that none of the air water syringe tips with proprietary air water syringe adapters have an inner core with a stem extension that is designed to fit snugly through an O-Ring in the syringe that ensures dental air and dental water separation. Without that extension, their air water syringe tips must have a perfect "friction" fit centered over the dental water channel in the air water syringe. It is almost impossible to have that secure fit without the stem and an O-Ring. Our air water syringe tip is designed to fit into an air water syringe (A-DEC® or DCI®) the way the air water syringe was manufactured - just like metal air water syringe tips.

I already agree that disposable air water syringe tips are better, but how is your air water syringe tip superior to a metal air water syringe tip functionally?

Two primary factors.

1. Less wear and tear on O-Rings. Just like cutting a steak with a metal knife vs. a plastic knife. Less wear means the O-Rings will last much longer, preventing dental water contamination in the air channels, or leakage.

2. We designed our air water syringe tip a bit differently than metal air water syringe tips. The dental air enters our air water syringe tip from the bottom, a direct feed from the dental air ducts of the air water syringe. Metal air water syringe tips typically have the air receptacle on the side, so the air flows up and then enters the dental air channel from the side, losing some of the pressure. Our direct feed offers superior air pressure.

What is the advantage of your "6 Air Channel" design?

Simple. We'll use Safe-Tip EZ® air water syringe tips as an example. It has an inner core (like us) through which the dental water travels. All the air flows in a 360 degree round space between the inner and outer cores. By having 6 small air channels, the dental air is more concentrated and dispensed through each of the 6 channels, giving you a more focused spray through each channel. That equates to a more powerful dental air spray.

But then there's the cost factor. Disposable air water syringe tips are more expensive than metal air water syringe tips.

Metal air water syringe tips cost money as well. Typically $5 to $7 each. There is a cost associated with the sterilization procedures as well, and that cost rises as you reduce other metal instruments in favor of disposables. Dentist, orthodontist, and hygienist time, equipment costs, materials used in the process. Almost every office reports that metal air water syringe tips get flushed down sink drains and thrown in the trash with other waste. If your new metal air water syringe tip that has only been used twice is lost, that's an expensive disposable tip. Metal tips become clogged with debris and lose their effectiveness. So, if you amortize all those costs over the average life of your metal tip, the cost difference for disposables is maybe a few pennies!

Why do you offer an exchange program? Seems costly and I'm wondering if that's why you charge so much for your tips?

It's really quite simple. If you have 1,000 of the other guy's tips in your office, you will not make the switch until you use those up. And then we are -- as they say -- out of sight, out of mind -- and you will likely wind up re-ordering their tips again. So we are investing in you by giving you an exchange of tips right away, so you don't have to wait. Although this certainly has a cost to us up front, the much more important thing is that we'll have you as a satisfied customer for years. It's worth an investment that pays off as you be become a Starz Tipz® convert!

Is there any significance to the different colors?

Other than they are significantly prettier than any other tip, and are "FUN" for your staff and patients -- no. We just want to brighten up your day!

Will this tip work on my syringe?

If you use Sani-Tip®, Seal-Tight, Pro-Tip® or RisKontrol®, you will need an adapter. The adapter used for our tips are interchangeable with autoclavable tips. This would bring your syringe back to it's original format.

I used disposable tips before and the stem always broke off in my syringe. Your tip won't do that?

No. Our tip has a two-piece construction giving the stem more strength. Other tips are single-piece injection molded, making the stem very weak.

How long has the product been in the market?

Starz Tipz® has been on the market for more than 5 years.

How can I be sure I am getting complete air/water separation with Starz Tipz®?

If your equipment is in good operating order, we guarantee 100% air/water separation. The Starz Tipz® O-Ring tip lock secures the tip into the syringe. The inner core seats perfectly into your syringe because it was designed to replace metal tips in standard dental syringes. In addition, Starz Tipz®' translucent outer core allows you to see if water has leaked into the air chamber. However, 99% of all leakage issues are the result of worn O-Rings, improper installation of the tip, or from trying to insert the tip into a proprietary adapter.

Why doesn't Starz Tipz® require a special adapter like some other tips, including Sani-Tip®, Seal-Tight®, RisKontrol®, and Pro-Tip®?

Like most manufactured products, dental syringes work best when used as they were originally designed. After-market additions and alterations can often times void manufacturer warranties. When we developed Starz Tipz®, we felt it was important to retain the integrity of the original manufacturer's syringe design. We also felt it was important to make an easy transition from metal tips, and to allow dentists the ability to switch back to a metal tip for certain procedures when they would be more comfortable using a sterilized tip. And, finally, we felt it would give us a competitive edge in the dental industry. Isn't it easier to test a product when you don't have to install a special adapter?

I've seen some disposable tips that are made in China and other countries, and that concerns me, especially after so many health issues have arisen from products made in China, such as lead paint, tainted dog food, etc. Where are Starz Tipz® manufactured?

Rest easy. Starz Tipz® are made completely in the United States, using only FDA-Approved plastic.

My dealer does not carry Starz Tipz®. Can I purchase direct?

Absolutely. Although most major U.S. dental product distributors do carry Starz Tipz®, there are some smaller companies that cannot meet the minimum requirements. If you are unable to purchase Starz Tipz® from your distributor, you can order direct from us either through the web site, or by calling 877-595-6789.

I would like to try Starz Tipz® before making a purchase commitment. How can I do this?

We wouldn't have it any other way! Please call us, or fill out the Sample Request form in the Switch section of our web site. We will send you a sample pack of tips. If you are currently using a disposable tip that required a proprietary adapter, we will send you an adapter that will allow you to use Starz Tipz® and metal tips. Be sure to specify which type of syringe you are currently using. Our web site offers complete instructions on installing adapters. You can find that information in the Switch section or the Support section of the web site. Or always feel free to call our technical support staff.

What are the most common problems dentists encounter when converting to Starz Tipz®?

The first is trying to use Starz Tipz® in a proprietary adapter. Remember, Starz Tipz® is designed to fit into a standard syringe -- the way it was designed by the manufacturer. Second is worn O-Rings. All O-Rings will wear out over time. O-Rings should be replaced at least once per year. Third is improper insertion of the Starz Tipz®. If you currently use metal tips, it should be no problem, because Starz Tipz® fit into your syringes just like metal tips do. However, if you are switching from a proprietary adapter, you have become accustomed to that style. Starz Tipz® do not need to be twisted or bent when inserted or removed from your syringe. And, finally, faulty syringes. This is typically the result of improper care of the syringe system, or the age of the syringe. Like anything else, syringes will wear out over time, but they should last for years.

I prefer purchasing all of my products only through my dealer, is this a problem for Starz Tipz®?

Not at all. Just as we offer our direct customers the best service in the dental industry, we strongly support all of our approved dealers/distributors. We provide them with all of the materials they need to help you make the right choice and switch to Starz Tipz®. However, if you are having any problems getting our tips from your distributor, please let us know so that we can rectify the situation, or fulfill your tip needs directly.


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